9 tips for dealing with social media enemies
There are no hard and fast rules to deal with social media foes
Know what's being said about your brand before it's too late
Develop a crisis plan and have it ready to go
2. Have an established presence
3. Have a plan in place and ready to go
4. Know when to respond and when not to
6. Be transparent and honest
7. Be authentic and consistent
8. Do NOT overreact or get personal
9. Recognize the opportunity
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